Refund policy

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We can only assist with damaged products within 2 business days after the order has been delivered. If your order has been delivered for more than 2 business days, Glass Bath Shop cannot assist with replacements, refunds, or canceling an order. 

Exceptions / non-returnable items

  • Glass Bath Shop does not accept any returns or exchanges for any products. 
  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

  • Exchanges/Returns/Refunds for Glass Bath Kits are not accepted.
  • GLASS BATH SHOP  will only accept returns or exchanges in a situation where the customer received the wrong product, or different product other than the product that the customer ordered. 

Lost in the Mail

  • If your order is considered "Lost in the Mail" you will have the option to have your order re-shipped or refunded. If your tracking states "lost in the mail" or tracking has not updated for more than 7 business days, please contact our customer service chat immediately. GLASS BATH SHOP will conduct an investigation in conjunction with USPS and/or UPS. Investigations typically take 4-5 business days, but may take up to 4 weeks. After the investigation is completed, and your order is determined "lost in the mail" you will be given the option to have your order re-shipped or refunded. Delayed shipping speed is not considered "lost in the mail".
  • The Customer understands and accepts that should they initiate a claim with the Shipping Carrier for any order still in transit, GLASS BATH SHOP has no further responsibility or ability to directly assist in resolving the issue. The claim handling and resolution is then the full responsibility of the Customer and the Shipping Carrier.

Refunds

  • When a refund is issued, it can take 2-7 business days for the amount to reflect back into your bank account or on your card statements (depending on your banks processing time). After a refund is issued, you must wait for your banking institution to process the refund before it appears back in your account. 

Tracking States Delivered 

  • After your tracking states "delivered" no returns or refunds will be permitted. GLASS BATH SHOP does not issue any refunds for any order confirmed "Delivered" via the tracking link. GLASS BATH SHOP does not replace, re-ship, or refund orders that are stolen after confirmed "Delivered" via tracking number. 
  • If you believe your order was not delivered after tracking stated “delivered” you may File a claim with your shipping carrier. 

Wrong Address Entered at Checkout:

  • Any order that has been shipped and not delivered due to the customer entering the wrong address at checkout will be issued a retail value refund. This means only the product cost alone will be refunded, and shipping cost will not be refunded. If the customer used a free shipping option at checkout, a $15.00 Re-Stock, Return to Sender, Shipping Loss Fee will be deducted from the refund total before the refund is issued.
  • If you enter the wrong address at checkout, contact our customer service chat immediately with your order number and updated/correct address. If you do not contact us before your order is shipped, GLASS BATH SHOP will not be liable for your order being shipped to the wrong address. If you enter the wrong address at checkout and do not contact us to change the address, no refund will be issued. Once an order is shipped, the customer agrees to hold all responsibility physically and financially for an order being shipped to the incorrect address due to the customer entering the incorrect address at checkout.
  • If a customer enters an incorrect address at checkout, and the order is returned to sender and gets delivered back to GLASS BATH SHOP facility, GLASS BATH SHOP will issue. A return to sender via USPS/UPS can take 2-6 weeks to return back to the GLASS BATH SHOP  facility/address, and can sometimes take longer.
  • All customers that order at glassbathshop.com agree that filing a dispute with their banking institution for a return to sender due to the customer entering the incorrect address at checkout will result in a null and voided dispute with their banking institution, which is backed and supported by this Refund Policy. 
  • Any customer that files a dispute with their banking institution for a return to sender agrees that GLASS BATH SHOP  will file a counter dispute as a false dispute, resulting in a $200 charge/fee along with possible larceny and/or felony charges to said customer. 
  • Any customer that orders from glassbathshop.com agrees that they understand and agree to all bullet points in the “wrong address entered at checkout” section of this Refund Policy. 

Return to Sender

  • Should an order ever be returned to sender and the address entered at checkout was correct, the order will need to arrive back at the GLASS BATH SHOP facility return address before that order can be reshipped or refunded. If the customer chooses to have the order refunded after the order being returned to sender arrives back at the GLASS BATH SHOP facility, there will be a 20% restocking fee, totaling to 20% of the subtotal on that order, along with a $15.00 re packaging fee. The restocking fee and repacking fee will be deducted from the total refund amount. 
  • When an order is returned to sender, GLASS BATH SHOP will reach out to that customer to have the order re-shipped. If the customer does not respond within 1 business day, the customer agrees that the order will be refunded with $15.00 less of the total amount. The $15.00 will be deducted from the refund amount as a re-stocking and re-packaging fee. 

Priority Shipping Option

  • CUSTOMERS SELECTING “USPS Priority” at checkout will receive USPS Priority shipping. Priority shipping is usually 1-3 business days, plus 1 business day processing time. Most Priority shipping arrives in 1-2 business days from the time the order was shipped, but this is not guaranteed. If Priority Shipping is delayed, no refunds or store credit will be issued after GLASS BATH SHOP paid for priority shipping to ship out that customers order.  

Business Days

  • Business days are defined as Monday through Friday.
  • Saturdays & Sundays are not considered business days. 
  • Holidays/National Holidays are not considered business days.

Canceling Orders

  • Orders can be canceled and refunded ONLY if the order has not been shipped yet.
  • To cancel an order before it’s shipped, you must contact the customer service chat 💬, click instant answers, then click “cancel order”, then follow/complete the prompts. 
  • Orders that have already been shipped are not eligible to be canceled or refunded. 
  • After an order has been shipped and the tracking number has been issued, that order cannot be refunded or canceled. 

DISCLAIMER: Anyone making a purchase on this website agrees to all information on this refund policy. By making a purchase on this website you agree that you understand every article of information on this website and that no returns or refunds are accepted, unless your order is considered "lost in the mail".

Refunds 

GLASS BATH SHOP  does not refund or re-ship orders for the following:

  • Customer enters wrong shipping address at checkout. 
  • If you entered the wrong shipping address at checkout, your shipping address can only be changed/updated before the order is shipped. After the order is shipped, the customer is 100% liable for loss of product being shipped to incorrect address, entered by customer at checkout. 
  • Customers who enter the wrong shipping address at checkout are not eligible to have their order refunded or re-shipped. Glass Bath Shop is not at all liable or required to have e ship or refund that order. 
  • Delayed Shipping

Wrong Address Entered At Checkout

  • All customers enter their shipping address at checkout. The customer is responsible for entering the correct shipping address at checkout and is 100% liable if the wrong shipping address is entered at checkout.
  • Should an order be “returned to sender”, or “not delivered” (via tracking link) due to the customer entering the wrong address at checkout, the order will be canceled. When said order is canceled, the customer will receive a retail value refund. The customer agrees that in any case of entering the wrong address at checkout, they will not receive any type of refund for the cost of shipping  
  • What is a retail value refund? A retail value refund is the amount paid for products. When receiving a retail value refund, this means the customer will not be refunded for the shipping cost. For example, if a customer orders a bong that cost $10, and shipping cost was $5, the total of the order would be $15. A retail value refund of this example order would only be $10 (less any discounts/promotions). After GLASS BATH SHOP has shipped out an order, the shipping cost is no longer eligible to be refunded.
  • All customers that either enter or order from this website agree to all policies stated above and understands they will not be refunded for shipping cost in said situation of failed delivery  

Received Wrong Item

  • Should you have received the wrong item on your order you must return the item in order to receive the correct product you purchased. We will issue a return label which is sent to your email. When you return the wrong item, you must ensure the product is packed properly so it does not break during shipping when it’s on its way back to us. Should you return the item back to us in broken, used, or missing pieces/parts, you will no longer be eligible to have your original (correct) item sent out to you, and you will not be eligible for any type of refund. By ordering from this website, you agree to all of these terms via our refund policy.

Stolen Packages

  • GLASS BATH SHOP  does not refund or replace packages that have been stolen after confirmed delivered to the (address provided at checkout) by the USPS and/or UPS.
  • If your package has been stolen after confirmed USPS and/or UPS delivery to your address, GLASS BATH SHOP  encourages you to file a report with your local authorities.

Shipping Carriers

  • In order for your order to be considered "lost" or "lost in the mail" or "lost in transit" your tracking will need to have no tracking updates for 7 business days. If your tracking has not had a tracking update for at minimum 7 business days, GLASS BATH SHOP  can then assist with a "lost in transit" order. No orders will be re shipped or refunded before 7 business days have occurred after the last tracking update.

If USPS or UPS reports your order as “lost” or “lost in the mail” via tracking, GLASS BATH SHOP  will provide you with the following options:

  • Re-Ship Order
  • Store Credit (Gift Card) with additional credit than what was spent
  • Issue a full refund

Shipping Delays

GLASS BATH SHOP  does not issue refunds for all of the following:

  • Delayed shipping, slow shipping, orders arriving later than expected
  • If your tracking states DELIVERED but it’s not there, you must contact USPS or UPS directly as GLASS BATH SHOP is not responsible for stolen packages. The customer may file a claim with USPS or UPS. GLASS BATH SHOP will NOT re-ship or refund any orders that were confirmed "delivered" via the tracking link.

    Find out more about our terms and conditions on our shipping carriers by clicking here

Checkout

  • GLASS BATH SHOP is not responsible for the customer accidentally entering the wrong address at checkout. Should a customer enter the wrong address, and the order has already been shipped, GLASS BATH SHOP cannot change the address or refund that order. By ordering on this website, all customers agree that they are responsible for entering an incorrect address at checkout. Please see “Shipping Carriers” section for further details on contacting shipping carriers. 

Identity Verifications

  • Should you receive an email to verify your identity due to your order being flagged as fraud, your order will experience a shipping delay. Any orders that need to be verified due to a fraud warning will not be shipped until the following business day after we received the three identity verification documents requested. 

Discounts, Sales, & Promotions

  • If a customer forgot to enter a coupon code, forgot to apply a promotion, forgot to select free shipping, or forgot to apply any type of promotion/sale/discount, GLASS BATH SHOP  does not allow refunds to replace the order. GLASS BATH SHOP  cannot apply a discount code or any type of promotion after an order has been placed. Customer agrees to this policy by placing any order on this website.

Return Labels

  • Any return labels issued must be paid for by the customer. GLASS BATH SHOP  does not offer any free return labels, unless the customer received the wrong product at fault of GLASS BATH SHOP. If you are returning your order because you’ve decided you no longer want the order, you may request a return label. Any return label issued will be deducted from the cost of the retail value refund.

Save Your Packaging 

  • Should you receive the wrong order, or have missing items from your order, please contact customer service within 24 hours so we can assist you with this issue. You must save all packaging, boxes, labels, etc. from your order as evidence when contacting customer service for any product/delivery issue. 
  • Should Items be missing from your box/order, please reach out to customer service.

We Require: 

  • Images of exact packaging your order came in (packaging only provided by GLASS BATH SHOP) 
  • Images of all products received
  • Order Number
  • Detailed Description of Items Received & Items Missing

Returns & Replacements

  • Only 1 replacement/reshipment per order. Should you receive a broken product, and we ship you a replacement, no other replacements will be shipped out after the first replacement shipping. Example: if your bong arrived broken, and GLASS BATH SHOP is only informed about the broken bong, we will ship that bong replacement. After the bong replacement has been shipped, the customer will not receive further replacements for additional broken items from that same original order.
  • Customer is responsible for bringing all damaged/defective/missing/broken/etc. items to the attention of GLASS BATH SHOP during initial customer contact about the issue.  GLASS BATH SHOP will gladly assist with investigating and providing replacements and/or returns for all eligible items mentioned during initial contact.  However, once the initial ticket is closed and the issue has been resolved, should any additional items be brought to the attention of GLASS BATH SHOP after the first ticket is closed, Customer is responsible for all shipping charges incurred on any secondary shipments.

Broken Items

GLASS BATH SHOP does not issue refunds for the following:

  • Items reported broken after 2 business days from the day the order was delivered
  • Bongs that have been used
  • Bongs that are not dry, and show any form of fog, residue, water, etc.

Closure

  • All customers that order from glassbathshop.com agree that they completely understand the entire Refund Policy on this page. By entering this website and/or checking out on this website, the customer agrees to all terms on this page, along with GLASS BATH SHOP Terms + Conditions.